For Spring... Seersucker!

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  • Retail FAQ

    Why the name Hedgehouse?

    Beata Henrichs Lieb, the founder has always looked at the beautiful houses behind the Hedges and wondered what they looked like on the other side. Her designs are inspired by her dreams of what lives behind the Hedge.

    Which credit cards does Hedgehouse accept?

    HEDGEHOUSE accepts Visa, MasterCard, Discover, and American Express.

    Which shipping courier does Hedgehouse use?

    HEDGEHOUSE uses UPS to ship all of our merchandise. The transit time is usually about 3-5 business days.

    How long will it take for Hedgehouse to ship my order?

    Most items are shipped within 7-10 business days from time of order. Please allow however up to 2-10 weeks for delivery of some items. (We will notify you an estimated shipping time if the item is delayed.)

    Are Hedgehouse fabrics prewashed?

    No.

    Do I have to have my Hedgehouse products dry-cleaned?

    No. In fact, we prefer if you wash and dry your covers in front load machines. They’ll only get softer! Our metallic fabric CANNOT be dry cleaned as the chemical will strip the metallic fiber.

    Do the pillows include inserts?

    Yes, all of our pillows include an insert with down/feather fill.

    Can I return or exchange my Hedgehouse item after I have received it?

    All sales are final, no returns. No exchanges on any item.

    Does Hedgehouse make special size/custom color products?

    HEDGEHOUSE will make special size products if you meet the minimum order of $1000 or 100 pieces in that size or color.

    Are Hedgehouse fabrics available by the yard?

    Not yet but we’re working on it! 

    Wholesale FAQ

    How do I become a Hedgehouse wholesaler?

    If you are interested in becoming a HEDGEHOUSE wholesaler or trade, please provide the following:

    1. Business card
    2. Business Federal Tax ID and/or DUNS number
    3. Copy of your resale certificate.
    4. Representative list of the lines you currently sell.
    5. Pictures of the interior and exterior of your store.

    New account application can be sent via email to info@hedgehouseusa.com

    Do all opening orders have to be prepaid?

    Yes, all opening orders must be prepaid.

    What is a credit hold?

    A credit hold means there is a payment past due on your account. Orders will still be accepted and processed, however, they will not go into production or ship until all past due amounts are settled.

    How many trade shows does Hedgehouse attend every year?

    HEDGEHOUSE travels to four trade shows every year. In the past, we have participated in:

    Does Hedgehouse offer exclusives?

    HEDGEHOUSE does not offer exclusives. However, we do protect our territories as long as the account remains active and within the threshold of $10,000.